1. Introduction

This Agreement outlines the Terms and Conditions for services and/or digital products provided by [Provider Name] (hereinafter “the Provider”) to you, the Client (hereinafter “the Client”). Its purpose is to define the scope of services, sales, and mutual expectations in a transparent and professional manner. By purchasing or using the Provider’s services or digital products, the Client acknowledges and agrees to these Terms & Conditions.

2. Cancellation & Refund Policy (1:1 Services)

Client Cancellations

To reschedule or cancel a booked service, the Client must provide at least [X hours/days] notice before the scheduled time. Cancellations or rescheduling requests made within this notice period will be accommodated where possible.
If the Client cancels with more than [X hours/days] notice, any pre-paid fees may be refunded or applied as credit, in line with the Provider’s policy.

Late Cancellations & No-Shows

Cancellations made with less than [X hours/days] notice, or failure to attend without notice, may result in the Client being charged the full service fee. No refunds will be issued for missed sessions, and any outstanding payments will remain due.

Rescheduling

If proper notice is given, the Provider will make reasonable efforts to reschedule at a mutually convenient time. Frequent cancellations or rescheduling requests may result in service termination at the Provider’s discretion.

Provider Cancellations

If the Provider must cancel or reschedule due to unforeseen circumstances (e.g., emergency or technical issue), the Client will be notified promptly. The Client may choose to reschedule or receive a full refund for any pre-paid fees.

Refunds

Refunds for packages or prepaid services will be considered on a case-by-case basis. If a program or bundle is terminated early by the Client, the Provider’s refund policy (e.g., prorated refund for unused services or no refund) will apply. Unless otherwise specified, all sales are final, and the Client is responsible for full payment of agreed fees.

3. Cancellation & Refund Policy for Events or Group Services

Client Cancellations

Clients canceling participation in an event, course, or group service must provide at least [X days] notice before the scheduled start. With sufficient notice, the Client may receive a full refund or credit, as per the Provider’s policy.

Late Cancellations & No-Shows

Cancellations made with less than [X days] notice, or failure to attend without prior notice, will result in forfeiture of any fees paid. No refunds or credits will be issued.

Provider Cancellations

If the Provider cancels an event or group session, Clients may choose between a full refund or transfer to a future date.

Refunds

Refunds for multi-session packages or events will be assessed individually. Where applicable, refunds may be adjusted for any sessions already attended. Except where stated otherwise, all bookings are final.

4. Cancellation & Refund Policy for Digital Products

Digital Product Definition

Digital products include, but are not limited to, downloadable files, templates, guides, courses, e-books, or other non-tangible items delivered electronically.

No Returns or Exchanges

Due to the instant and irrevocable nature of digital goods, all sales of digital products are final. Once the Client has gained access to or downloaded the product, no cancellations, exchanges, or refunds are permitted.

Refund Exceptions

Refunds may be considered only in the following circumstances:

The Client purchased the same product multiple times in error.
A technical issue (on the Provider’s side) prevented access or delivery, and the Provider is unable to resolve it within a reasonable timeframe.
The product description was materially misleading and does not match the content delivered (as determined at the Provider’s discretion).

In these exceptional cases, the Client must contact the Provider within [X days, e.g., 7 days] of purchase, providing proof of the issue. Refund requests made after this period will not be accepted.

Access & Responsibility

The Client is responsible for ensuring that their device, software, and internet connection are suitable for accessing digital products. The Provider will not be held liable for technical difficulties beyond their control, such as incompatibility with the Client’s systems.

5. Confidentiality

The Provider is committed to maintaining the confidentiality of all Client information. Any personal or business details shared will remain confidential and will not be disclosed to third parties without the Client’s consent, except where required by law.

All client records and data are stored securely in compliance with applicable data protection and privacy laws (e.g., UK & EU GDPR).
The Client also agrees not to disclose confidential information about the Provider or other clients. Both parties acknowledge that confidentiality is essential to maintaining trust in their professional relationship.

6. Liability Disclaimer

Results Not Guaranteed

The Provider offers professional services and digital products in good faith but does not guarantee specific outcomes. Results depend on the Client’s individual use, implementation, and circumstances.

Limitation of Liability

To the fullest extent permitted by law, the Provider shall not be liable for any indirect, incidental, or consequential damages arising from the use of services or digital products. The Client agrees that the Provider’s total liability shall not exceed the amount the Client has paid for the product or service in question.

Client Responsibility

The Client acknowledges they are solely responsible for their decisions, actions, and use of the Provider’s services or products. The Provider is not responsible for outcomes that differ from the Client’s expectations, except in cases of gross negligence or willful misconduct.

7. Client Responsibilities

The Client agrees to:

Provide accurate and relevant information required for service delivery.
Use digital products and materials only for personal or business use, not resale or redistribution.
Be punctual and communicate scheduling changes promptly.
Maintain respectful communication and uphold professionalism.
Comply with all applicable laws and intellectual property rights.
Provide feedback where appropriate to improve service quality.

Repeated non-compliance may result in suspension or termination of access or services.

8. Amendments & Governing Law

Amendments to Terms

The Provider may update these Terms & Conditions to reflect changes in laws, services, or business policies. Any updates will be communicated in writing or posted on the Provider’s website. Continued use of the services or products constitutes acceptance of revised Terms.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of [Country/State/Region]. Any disputes shall fall under the jurisdiction of the courts of [Country/State/Region], unless otherwise agreed.

Dispute Resolution

Both parties agree to attempt to resolve disputes amicably through direct communication or mediation before pursuing legal action.

Acceptance

By purchasing or using the Provider’s services or digital products, the Client acknowledges that they have read, understood, and agree to these Terms & Conditions. Both parties may retain a copy of this Agreement for their records.

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